Refunds on eligible items are accepted within 30 days of receiving your order.

Return Eligibility Requirements

• Items must be in new, unworn condition with all original tags attached.
• All original packaging (including poly bags) must be included.
• Sale items are final sale and cannot be returned.
• Shipping fees are non-refundable.

How Returns Work (U.S. Only)

If you selected the RE:DO $2.48 USD option at checkout for free returns for store credit, you can:

• Initiate a return for store credit using our Returns Center.
• Receive a prepaid shipping label at no additional cost.

If you selected RE:DO but want a refund to your original payment method:

• You will be charged a return shipping fee, as RE:DO covers free returns for store credit only.

If you did not select RE:DO at checkout:

• You will be responsible for the cost of the return shipping label.

Return Processing & Refunds

• Once your return is initiated, you have 30 days to complete the return. If not completed within this timeframe, your return request will be automatically canceled.
• Once we receive your return, please allow 2-5 business days for processing.
• Refunds will be issued to your original payment method. Depending on your bank, it may take 5-10 additional business days for the funds to appear in your account.

• We do not offer direct exchanges. Please return your original item for a refund and place a new order for the size/color you prefer.

Returns for Third-Party Purchases

We only accept returns for items purchased directly from our official website, www.niathebrand.com.

If you purchased a NIA product from a third-party retailer, boutique, or another website, please refer to their return policy, as we are unable to process returns or exchanges for those purchases.

For any questions, feel free to contact our support team at help@niathebrand.com.