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Returns & Exchanges

Returns & Exchanges 

What is your return policy?

You have 21 calendar days from the day you place your order to postmark your item(s) for return. Your refund will be credited to the same form of payment used to make the purchase.

We accept returns on item(s) in new condition with original tags attached, unworn, unwashed and free of any alterations for a full refund (minus shipping costs). All item(s) being returned must also be accompanied by the original packaging, i.e. poly bags.

Any item(s) marked final sale are not eligible for refunds, store credit or exchange.

What if my return is past the 21 days?

Any returns postmarked more than 21 days from the delivery date are ineligible for return and will be automatically shipped back to the customer upon receipt at our warehouse.

Does my store credit from my return expire?

Yes, any store credit issued for a return has an expiration date of 1 year from issue date.

What if I need to exchange for a different size or color?

We do not offer direct exchanges. If you would like to exchange something for a different size or color, please return the original item(s) for a full refund and place a new order.

When will I get my refund?

Once we receive your return, please allow 3-5 business days for your return to be fully processed. Once your return has been processed, please allow an additional 5-10 days for your bank to post the refund to your account. We can only issue credits back to the original form of payment.

How do I return my order from within the U.S.?

For all U.S. orders, please email help@niathebrand.com and with your order number in the subject field. the return must be shipped back within 5 business days of return approval.

Please ship your return to the below address (at your own expense) and include the return slip.

NIA Returns
6101 S. Central Ave
Los Angeles, CA 90001

*Please note: we recommend writing down your return tracking number so you can track the status of the return yourself.

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