FREE SHIPPING ON ORDERS OVER $150

FAQ

Ordering/Payments

What currency does your site use? 

We will process your payment in your local currency. There are however some limitations and special cases in which we will have to charge your card in USD. In those cases, the conversion is handled by your financial institution.

What payment methods are accepted? 

  • We accept Visa, MasterCard, Discover, and American Express. Note, cards issued that do not carry one of these logos will not be accepted.

Store Credits

  • Currently available in the United States only
  • Store credits expire 1 year from the issue date
  • Each credit carries a code that can be entered when completing checkout

When will my order ship?

Most orders ship out within 1-2 business days of ordering pending availability and credit verification, excluding weekends and holidays. Please allow an additional 2-3 processing days during promotional periods.

Expedited orders will be shipped the same day if placed before our cut off time of 12PM PST. We do not ship on the weekend or U.S. holidays, and we do not offer Saturday delivery for expedited shipping.

How should I choose the best size for me?

We have a size guide that serves as a general guideline to help you find your size. If you happen to need additional assistance please contact us at help@niathebrand.com.

What if I need to change or cancel my order?

Once an order has been placed, we’re unable to make any changes. You can request to cancel your order so you can place a new order with any changes you need. To request to cancel your order, please contact us at help@niathebrand.com as soon as possible and be sure to include your order number.

What is the status of my order? 

Once you have received your shipping confirmation e-mail you can click on the  tracking link provided to see the status of your delivery. Please note it can take up to 24 hours for tracking updates to appear.

What if I receive a damaged item or lost?

We hope this doesn’t happen to you, but if it does contact us at help@niathebrand.com and we will get it taken care of for you! 

 

** Please note: If a package has been delivered to the correct shipping address that was provided at checkout, we cannot be held responsible for those lost or stolen packages.

Returns & Exchanges 

What is your return policy?

You have 21 calendar days from the day you place your order to postmark your item(s) for return. Your refund will be credited to the same form of payment used to make the purchase.

We accept returns on item(s) in new condition with original tags attached, unworn, unwashed and free of any alterations for a full refund (minus shipping costs). All item(s) being returned must also be accompanied by the original packaging, i.e. poly bags.

Any item(s) marked final sale are not eligible for refunds, store credit or exchange.

What if my return is past the 21 days?

Any returns postmarked more than 21 days from the delivery date are ineligible for return and will be automatically shipped back to the customer upon receipt at our warehouse.

Does my store credit from my return expire?

Yes, any store credit issued for a return has an expiration date of 1 year from issue date.

What if I need to exchange for a different size or color?

We do not offer direct exchanges. If you would like to exchange something for a different size or color, please return the original item(s) for a full refund and place a new order.

When will I get my refund?

Once we receive your return, please allow 3-5 business days for your return to be fully processed. Once your return has been processed, please allow an additional 5-10 days for your bank to post the refund to your account. We can only issue credits back to the original form of payment.

How do I return my order from within the U.S.?

For all U.S. orders, please email help@niathebrand.com and with your order number in the subject field. the return must be shipped back within 5 business days of return approval.

Please ship your return to the below address (at your own expense) and include the return slip.

NIA Returns
6101 S. Central Ave
Los Angeles, CA 90001

*Please note: we recommend writing down your return tracking number so you can track the status of the return yourself.

Sale 

What does it mean if an item is marked Final Sale?

All items that are marked final sale have been marked down in price and cannot be returned for a refund or store credit, or exchanged for a different size, color or style. We do understand that buying Final Sale items can be difficult, so please contact us prior to placing your order if you have any questions regarding sizing, fabric, or fit.

Can I return an item marked Final Sale?

All items marked Final Sale cannot be returned for a refund or store credit, or exchanged for a different size, color or style. If you send back an item marked Final Sale we will not process this return, once it is received to our warehouse it will be automatically shipped back to you. 

I ordered something and now it’s on sale; will you match the new price?

Unfortunately, we do not offer price adjustments for items that have been marked down. We apologize for this inconvenience!

 

 

Thank you!

Sign up for our Newsletter

Search our store